Refund policy

Returns

Eligibility:
- Returns are accepted within 14 days of delivery.
- Items must be unused, unworn, and in original packaging with tags attached.
- Final sale, clearance, or custom pieces are non-returnable.
Process:
To start a return, email us at ManorGrandeur@gmail.com with your order number and reason for return. Once approved, you will receive instructions on how to send your item back.
Condition:
Returned items must be shipped back in the same condition they were received. Items that appear worn, altered, or damaged after delivery will not be accepted.

Shipping Costs

Customers are responsible for paying their own shipping costs for returning an item.
Shipping costs are non-refundable. If you receive a refund, the original shipping cost (including free shipping promotions) may be deducted from your refund.
For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. Manor Grandeur is not responsible for return packages lost or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you by email of approval or rejection.
If approved, your refund will be processed back to your original payment method within 7–10 business days.
Please note: your bank or credit card company may require additional time to post the refund.

Exchanges

We do not currently offer direct exchanges. If you need a different size or product, please return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at ManorGrandeur@gmail.com so we can review and resolve the issue promptly.

Questions?

For more details or assistance with a return, please contact:
📧 ManorGrandeur@gmail.com